Frequently Asked Questions

Delivery typically takes 2-5 business days within Lagos and 3-7 business days for other states in Nigeria. We'll send you tracking information once your order ships so you can monitor its progress.

Yes! We offer same-day delivery for orders placed before 12 PM within Lagos mainland and island. Additional charges may apply for this express service.

Shipping costs vary based on your location and order size. Standard shipping within Lagos is ₦1,500, while delivery to other states ranges from ₦2,000 to ₦3,500. Free shipping is available for orders above ₦50,000.

Absolutely! Once your order ships, you'll receive a tracking number via email and SMS. You can use this to track your package in real-time through our delivery partner's website.

Yes, 100%! We guarantee the authenticity of all our products. We source directly from authorized distributors and brand representatives. Every product comes with authenticity verification and we stand behind our quality guarantee.

Never. We have strict quality control measures in place. All products are checked for expiry dates before being added to our inventory, and we regularly rotate stock to ensure you receive fresh products with adequate shelf life.

We carry a wide range of premium international and local brands including MAC, Maybelline, L'Oréal, NYX, Fenty Beauty, Huda Beauty, and many more. Our collection is constantly expanding to bring you the latest and best in beauty.

Each product page includes detailed descriptions, ingredients, and usage instructions. You can also contact our beauty consultants via WhatsApp or email for personalized recommendations based on your skin type and preferences.

We accept multiple payment methods including bank transfers, card payments (Visa, Mastercard, Verve), USSD, and payment on delivery for select locations. All online payments are processed through secure, encrypted channels.

Absolutely! We use industry-standard SSL encryption and partner with trusted payment processors to ensure your financial information is completely secure. We never store your card details on our servers.

Yes, we offer payment on delivery for orders within Lagos and select locations. This option will be available at checkout if your delivery address qualifies.

We accept returns within 7 days of delivery for unopened, unused products in their original packaging. The product must be in the same condition as received. Please contact our customer service team to initiate a return.

Contact our customer service team via email or WhatsApp with your order number and reason for return. We'll provide you with return instructions and a return authorization number. Once we receive and inspect the item, we'll process your refund or exchange.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Bank transfers may take an additional 3-5 business days to reflect in your account.

We sincerely apologize if this happens! Please contact us immediately with photos of the damaged or incorrect item. We'll arrange for a replacement or full refund at no additional cost to you, including return shipping.

No, you can checkout as a guest. However, creating an account allows you to track orders easily, save your favorite products, and enjoy faster checkout on future purchases.

You can reach us via email at support@makeupaffair.com, WhatsApp at +234 XXX XXX XXXX, or through our contact form. We typically respond within 2-4 hours during business hours (Monday-Saturday, 9 AM - 6 PM).

Yes, but please act quickly! Contact us immediately after placing your order. If the order hasn't been processed or shipped yet, we can modify or cancel it. Once shipped, you'll need to follow our return process.